Our training begins by defining, “What is culture?” We talk about culture as a collective experience – one that provides the framework for how we view ourselves, others and the world around us.
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We establish research-based criteria in which patterns of difference are developed and recognized. Cultural patterns of difference provide a foundation for our training. It’s important to note that patterns of difference, or archetypes, are very different from stereotypes - applying to many in a group, but not necessarily all.
We identify how culture impacts communication styles that range from reserved to expressive. We also look at how cultural values, rules and role-driven models affect attitudes toward authority and behavioral patterns.
In many cases workplace judgements are made with assumptions that don’t take cultural differences into account. As a result, communication breaks down and employees are underutilized and dissatisfied.