Web-Based Training

Watch sample training videos:

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  Introduction

  The introductory module lays the groundwork for in-depth cultural learning that follows in modular training series.

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    Our training begins by defining, “What is culture?” We talk about culture as a collective experience – one that provides the framework for how we view ourselves, others and the world around us.

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    We establish research-based criteria in which patterns of difference are developed and recognized. Cultural patterns of difference provide a foundation for our training. It’s important to note that patterns of difference, or archetypes, are very different from stereotypes - applying to many in a group, but not necessarily all.

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    We identify how culture impacts communication styles that range from reserved to expressive. We also look at how cultural values, rules and role-driven models affect attitudes toward authority and behavioral patterns.

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    In many cases workplace judgements are made with assumptions that don’t take cultural differences into account. As a result, communication breaks down and employees are underutilized and dissatisfied.

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  U.S. Mainstream

  This module identifies U.S. Mainstream culture, which is the backdrop for better understanding Corporate America and other institutions within the U.S. In this module we examine how this majority culture impacts perceptions and expectations, and how these expectations and assumptions affect people from other cultural backgrounds. We look at how similarities and differences can impact the workplace and social situations.

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    U.S. Mainstream Background

    To understand mainstream culture and its roots, we look at the early settlement of the U.S., subsequent social history and key events leading up to today. Discussions about mainstream culture provide useful comparisons when addressing other cultural backgrounds and patterns.

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    Communication Styles

    Mainstream culture originated with white Anglo-Saxon Protestant males, a group that has led and created the majority in Corporate America. Understanding this group’s communication style and preferences helps us identify patterns that characterize the majority within the workplace.

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    Attitudes Toward Authority

    Mainstream white males have traditionally led in American workplaces. Identifying mainstream leadership styles and expectations helps more traditional employees address issues of career development, performance and advancement.

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    Understanding Behavior

    In many cases the behavioral styles of mainstream Anglos and other cultures differ significantly. Understanding these differences reduces misinterpretation and leads to greater employee satisfaction.

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  African American

  This module looks at the social history and cultural style of African Americans and how these factors shape their values, beliefs and behaviors. It also examines U.S. mainstream culture and how it compares in style. In addition to establishing cultural differences, we look at the impact these differences can have on the workplace and social interactions.

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    African American History

    African Americans have a unique social history including discrimination and unequal treatment along racial lines that spans more than two hundred years. This experience impacts the way many African Americans see themselves and others.

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    African American Communication Styles

    One feature of African American culture is to address issues with passion and conviction – taking an advocate’s position. This is different from mainstream culture where positions are represented spokesmen-like, in an emotion-free way.

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    African American Attitude Toward Authority

    Cultural differences are important to recognize when we examine issues around responsibility as it relates to intent vs. impact. A better understanding of these differing factors can positively impact views on fairness and situational outcomes.

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    African American Understanding Behavior

    African American reaction to social oppression and personal discrimination impacts patterns of behavior. We explore specific areas of impact including issues around trust and networking.

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  Hispanic/Latino

  This module looks at the culture of the diverse and large group of people that identify themselves as Hispanic/Latinos in the U.S. The module addresses the social history and national background of Hispanic/Latinos, as well as their cultural and social patterns in the workplace. The module also examines U.S. mainstream culture and how it differs in style, addressing specific areas of impact that include job performance and employee satisfaction.

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    Hispanic/Latino Background

    Hispanic/Latino culture is greatly influenced by its association with religion and the different geographical areas from which Hispanics originate. Significant social history and personal experiences impact the culture and include immigrant, minority and refugee perspectives.

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    Hispanic/Latino Communication Styles

    Coming from a more hierarchical tradition, many Hispanics are reluctant to promote themselves at work and expect their actions will represent their hard work. This communication style can create problems where individuals are expected to take charge of their careers.

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    Hispanic/Latino Attitudes Toward Authority

    Many Hispanic/Latinos have more traditional views about leadership, loyalty and collective relationships. As a result, their expectations are often out of sync with their mainstream managers.

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    Hispanic/Latino Understanding Behavior

    Hispanic culture views professional and personal life as closely interconnected. In mainstream workplaces that prefer to deal with these areas separately, these assumptions can lead to confusion and discontent.

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  East Asian

  This module looks at how traditional East Asian culture, values and behaviors can impact social and workplace interactions. In addition, we compare how U.S. mainstream culture differs in style and how these differences can affect employee recruitment, performance reviews and leadership assessments.

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    East Asian Background

    East Asian culture is strongly influenced by traditions founded in philosophical and religious teachings. One result is a hierarchical and role-driven culture. Awareness of these influences provides context for greater understanding of co-workers communication styles and behaviors.

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    East Asian Communication Styles

    Understanding the importance roles play in East Asian culture, communication styles are better understood with awareness to roles and how they impact interactions.

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    East Asian Attitudes Toward Authority

    Clearly defined rank, roles or positions dictate appropriate behavior and interactions in East Asian culture. However, the tradition of “knowing your place” is often misinterpreted and can result in missed opportunities and job promotions.

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    East Asian Understanding Behavior

    Hard work and striving for perfection are highly valued in East Asian culture. These values can impact interactions expectations and collaborations with colleagues.

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  Gender

  This module looks at the key differences we experience based on our gender including areas of biological, psychological and ethnic cultural differences. The module identifies differences and raises awareness that can positively impact workplace situations, including improved communications, performance reviews and career opportunities.

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    Gender Background

    Many factors influence gender differences, including biological and psychological development as well as ethnic socialization. Understanding these differences improves communication across gender and cultures.

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    Gender and Communication Styles

    We examine distinct patterns in the ways men and women speak, listen and approach new information. Understanding these differences leads to better and more effective interactions.

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    Gender and Attitudes Toward Authority

    How men and women interact with their managers, and how they lead teams of employees differ. Identifying the different styles men and women use to collaborate can improve results for your organization.

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    Gender and Understanding Behavior

    Differences in physical stature and group dynamics impact the way men and women behave in the workplace. We provide best practice techniques that keep your workforce running smoothly.